Breadcrumb path: Inquiries / Product Inquiries
You can access this page by clicking on Inquiries from the main menu, and Product Inquiries from the dropdown menu.
Product Inquiries Fundamental
In this module, you will learn how to Manage Inquiries - Product Inquiries. Product Inquiries are individual requests sent by your site visitors asking for more information about a Product. In this section, you will be able to View, Edit, and Delete any Product Inquiries.
Here is an example of a Product Page and the Inquiry Button that your site visitors will have access to in order to send Inquiries into the Manage Inquiries - Product Inquiries section.
When a site visitor clicks on the Product Inquiry Button another window will pop up with an Inquiry Form for them to fill out (as shown here):
- ● 1 First Name*. In this field, the site visitor must enter a First Name to be identified with the Product Inquiry.
- ● 2 Last Name* . In this field, the site visitor must enter a Last Name to be identified with the Product Inquiry.
- ● 3 Phone Number*. In this field, the site visitor must enter a Phone Number to be identified with the Product Inquiry.
- ● 4 Email Address*. In this field, the site visitor must enter an Email Address to be identified with the Product Inquiry.
- ● 5 Message. In this field, the site visitor may enter a Message (or additional comments) to be identified with the Product Inquiry.
After a site visitor completes a Product Inquiry, it will be listed on the Manage Inquiries - Product Inquiries page, as seen below:
From this screen you can Manage Inquiries - Product Inquiries that have been created by your site visitors.
- ● 1 Customize Columns | Download | Search.
- Customize Columns. This button enables you to activate or deactivate the Columns to be displayed on this screen. Click the arrow to reveal a menu that allows you to toggle Columns on or off. The full list of Columns is as follows:
- Id, Product Title, Date, Time, Image, Guid, First Name, Last Name, Phone, Email, Address, City, State, Zip, Country, Ip Address, Restore visibility.
- Download. This button enables you to Download your Product Inquiries in PDF, Excel, CSV (Comma-Separated Values), or JSON format.
- Search. This field enables you to Search for Product Inquiries currently in your database.
- ● 2 Columns. In this area you will find a number of Columns displaying information about your Product Inquiries. Clicking on the up or down arrow icon next to each column title will sort by ascending or descending order.
- Product Title. This column displays the Product Title for the corresponding Product Inquiry.
- Date. This column displays the Date that the Product Inquiry was made.
- Image. This column displays a thumbnail Image of the Product for the corresponding Product Inquiry.
- Guid. This column displays the GUID (Global Unique Identifier).
- First Name | Last Name. These columns display the First and Last Name of the inquirer.
- Phone. This column displays the Phone number of the inquirer.
- Email. This column displays the Email address of the inquirer.
- IP Address. This column displays the IP Address of the inquirer.
- Actions [Edit | Delete]. These two icons allow you to Edit or Delete the Product Inquiry.
- ● 3 Number of new inquiries will be shown in this column (for each type of Inquiry page). As soon as the Manage Inquiries screen is visited for the corresponding Inquiries, that number will reset.
- ● 2 In the Actions column on the far right, click the green Edit button to open the Inquiry screen for a given entry.
- ● 1 [Resend Client Auto Email | Resend Internal Auto Email | Mark as Unread]. In this section of the screen, you will find buttons that apply to Auto Emails.
- Resend Client Auto Email. Click this button to Resend Client Auto Email.
- Resend Internal Auto Email. Click this button to Resend Internal Auto Email.
- Mark as Unread. Click this button to Mark as Unread.
- ● 2 Inquiry Fields. In this section, you will find information that has been provided by the Inquiry.
- Title. In this field, the Title of the Product is displayed.
- Guid. In this field, the Guid of the Product is displayed.
- First Name. In this field, the First Name of the inquirer is displayed.
- Last Name. In this field, the Last Name of the inquirer is displayed.
- Phone. In this field, the Phone number of the inquirer is displayed.
- Email. In this field, the Email address of the inquirer is displayed.
- Comments. In this field, Comments from the inquirer are displayed.
- Form Submission Date. In this field, the Form Submission Date for the inquiry is displayed.
- Form Submission Time. In this field, the Form Submission Time for the inquiry is displayed.
- Ip Address. In this field, the IP address of the inquirer is displayed.
- ● 3 Custom Fields. In this section, you will find Custom Fields for your Product Inquiry.
- G-recaptcha-response. In this field, the G-recaptcha-response for the Product Inquiry is displayed.
- ● 4 Comments. In this section, you can enter Comments for this Product Inquiry.
- New Comment. In this field, enter a New Comment and click Save.
Now that you have learned how to Manage Inquiries - Product Inquiries, that concludes the user manual for this module.
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